When we moved in December to a slightly rural area, we were unable to get either DSL or cable Internet. Working online, I knew I needed something faster than dial-up, so I signed up with Wildblue. BIG Mistake! This is the worst ISP I have ever used in my life - and I've been online since 1994!AOL is slow because of all the add-ons. Other dial-ups are slow because of the fact that they are, well, dial-up. (Although Earthlink isn't too bad.) And while I didn't expect DSL or even cable speed, I did expect faster than dial-up. After all, that's what they promise. Wrong.
A couple nights ago I was trying to download a 3MB file. This, after I had upgraded to their mid-level service at a cost of $79 a month. (I know, I'm not too swift at times.)
According to Tech Support at Wildblue - who swear my connection is functioning above normal - it should have taken approximately 3 minutes (about 1MB per minute). It took 45 minutes! 45 minutes to download a 3MB file. Can you believe that?
So what does Wildblue do? They tell me they can send someone out to physically check my connection at a charge to me of $95. Or, if I insist on canceling, they can charge me $15 a month on my remaining 21 month contract. Ain't gonna happen.
If I could sing and play guitar, I'd follow the lead of Dave Carroll who's guitar was destroyed by United Airlines and produce a YouTube video about the ordeal. Alas, you wouldn't want me to do that. Trust me.
What I can do is write. And I'll be posting this information anywhere and everywhere that I can. Do NOT sign up with Wildblue Internet. They are NOT highspeed Internet. And their customer satisfaction is non-existent.






